Terms and Conditions
By using this website you agree to our terms and conditions. If you do not agree please do not use this website
All items will be made or personalised once payment has been received.
Our turn around time is usually 1-2 weeks. This could be quicker depending on how busy we are and availability of items. We will contact you if items will take longer than the stated time or are out of stock. If you require items before the stated time scale please contact us and we will endeavour to help.
PLEASE NOTE – during Covid-19 our items might take a little longer to arrive due to delays with our wholesalers and Royal Mail. We will endeavor to get orders to you as soon as possible.
All images shown on our site are for illustration purposes only. Colours etc. may vary.
Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.
Payment is via Stripe. Items will not be shipped until payment has been received.
Postage Costs and Delivery
UK and N. Ireland – Postage cost range from £1.50 – £7.50. All items will be sent by Royal Mail Second Class Signed For
When your item has been dispatched you will receive an email. Please allow 3-5 working days for delivery.
International Shiping – Unfortunately International shipping is unavailable at the moment.
All Personalised items are non returnable unless faulty or there has been a mistake on our part.
Non Personalised items can be returned with 7 working days of delivery. Please email us if you are not completely satisfied and would like to return any item. The items must be returned in the original condition and packaging. You are responsible for the return costs. We would recommend that you obtain proof of postage for your returns as we can not offer a refund if the product is lost and there is no proof of postage.
Any personal information you provide to us will only be used by KMP Personalised Gifts to complete your order or to contact you regarding any queries.
We are required to collect your name, address and contact email or number. We collect this information so that we can process your order.
Your information is stored on a computer which is accessed only by personal at KMP Personalised Gifts and is password protected.
We will not provide your details to any other third parties or other organisations. All orders are secured through stripe who do not pass on the details to us.
If you subscribe to our site we will contact you via email with special offers, new products and competitions. You can unsubscribe at any time. Your details will not be given to any other third parties or organisations.
We do reserve the right to publish any feedback you provide to us but details which could personally identify you will not be published. Please inform us if you do not wish any feedback to be published and we will respect your wishes.